imagine you have a second identity as a guest member and all your preferences, tastes, connections, hobbies, interests are register in your private profile. This way when you arrive to your hotel you already have all connected to your interest and to make your visit respond to your needs and hopes....
1ST STEP * CREATE YOUR PROFILE
create a member account where the member register himself along with preferences, tastes, hobbies, and so on ....
items of profile:
1. PERSONAL INFO
allows in burocratic steps like check in, reservations and bookings, insurances, ....
should have a summary medical history (like blood type, alergies...) to avoid accidents and facilitate the process if there�s any.
2. TRIP AGENDA
allows the schedules and organizing the trip. should inform the member where and when there will be a next trip:
dates and locations availables
all procedures should be made online and register for future use
3A. PERSONNAL TASTES
helps in room definitions personalized for you:
bath therapies and moods
room service schedules
3B. GASTRONOMY TASTES
helps in food service and city gastronomy tips:
personalized menu from breakfast to dinner
list of places to visit in the city that provides you an exceptional gastronomy experience
food and drinks degustation
3C. ENTERTAINMENT & CULTURE
creates a package of things to do and to see while you have a spare time
cultural & entertainment events specifics of the city
lounge time-outs (moments of fun organized by the hotel with a group of people with mutual interests)
3D. HEALTH & WELL-BEING
create a package of activities concerning to the guest well-being
sports & fitness
3E. MEDIA & TECHNOLOGY
create a memory of favourite web services and a full display them
games and movies
facebook or others actualizations
digital books & magazines
3F. I NEED
a direct access of hotel services without using the pnone
front desk services
4. NETWORK EVOLUTION
match the list of preferences and the purpose of the visit and starting to build a network connections inside the hotel.
because one of the goals of a trip is to meet other people that can be part of your personal life or/and work life, is important to now your �neighbour guest� and enjoy his/her company.
because social networking can improve your life style (personal or/and professional)
create lounge moments where the guest can merge themselves with city individualities and creates new links to increase the network and the experience. Benefit for the guest that have the possibility of knowing the city society and for the city to be part of the external experience and recognition.
launch cultural experiences that envolve guests to enlarge the buyer markets, lounge exhibitions of art, books, ... that can be permanently available at the digital displays on the lounge area, with a simple connection to a like and share button and also a buy button if that is the case.
5. WORK SPACE
direct access to functionalities and professional needs, programs, messages, app, network communications, everything that turns possible to work from inside to the world.
create moments of possible work meetings between guest with common goals, using the spirit of the lounge to do it in a relaxed and non-formal meeting
create opportunities to increase the work experience and goals with the city market, and opening new possibilities to a new commercial trade
I. ME & HOTEL - HBOOK (private profile)
Knowing the needs, preferences, lifestyle, of the guest is the best way to manage their stay and assure that this staying will be the best experience of all.
This platform will improve the relation between hotel and guest and create the perfect connection between both.
II. ME & OTHER GUESTS - HBOOK (public profile)
There will be a part of the platform that will be available for all register members. The member is the only one who can manage access and upload informations to promote the network spirit and helps to enlarge each member network.
The member can:
a) give opinions about the hotel and their services, and also choose and give a level to his preferences.
b) leave notes about the city and best places to visit, best events, and so on....
c) create a photo album with interesting moments of their presence in the hotel and vicinities.
d) see informations about the other hotels of the chain and comments of their network members.
e) talked with online members.
III. ME & THE CITY - HBOOK and IHOTEL tablet
With HBOOK platform, members can trade information about the city and interest places to visit, know different lifestyle experiences, and local publications.
Citizens also can promote their commerce and business offers by adding publicity and a local news publication that will help to create the link between national and international network.
IHOTEL - a specific tablet pad will be given as guest request, every time he lives the hotel. This tablet have a software installed that have the single purpose of guide the member trough the city, give him informations related to the surrounds, interests, events, best traces .... all the guest need to return satisfied to the hotel.
This IHOTEL will have the member profile connected as the guest introduced his totem (Totem concept explain forward).
IV. ME & HOTEL DIGITAL DISPLAYS - TheTOTEM
All guest/member will have a TOTEM / Key with a unique number/password. This totem will have all the guest information/data and it�ll be the way to interact in the hotel and vicinities.
There will be different totems depending of the guest level and the guest can reach a higher level if his profile responds all demands for an upgrade. This demands can be related to:
- times of stay
- number of services used
- purchases made in and out the hotel
- stayings on other hotels of the chain
- and so on....
Totem & the City
The city commerce will also have agreements with the hotel in order to give benefits/privileges to the members that hav a totem, and the guest will have different benefits on the purchaise depending of his totem.
At the hotel,
This totem will be the key to access all the digital displays and services for example:
a) restaurant/bar tables:
this totem will be locked on the table and at that moment the table will reconnect the member profile showing him available choices accordingly to his tastes.
will be the member credit card during his stay
will create a data sheet about choices and tastes for optimizing the service.
will be a network enlarge - the table will assume a specific color that gives other guests information about the member profile, like if one member got the blue color he will have similar tastes with others blue colors members or purple members, and so on....
at night the tables can work not only for requests services and meeting points but also as entertainment displays with simple interactif games and interactions that recreat a pleasent stay.
at work this tables will work as workstations and have all the tools and services needed for an work hour
when looked, this totem will register the guest preferences and create the perfect environment and activate all the functionalities of the guest profile
c) public pass by areas:
like corridors, elevator,.... this totem will activate the services like floor choice, lights, ....