The task of an unprecedented communication in a city between the visiter and the citizens of all classes can be implemented with only one conclusion, namely: the hotel has to come to the people, not the other way around.
to aks the question again: "why people are booking a Hotel?"
this is a very good start to think completly new about a hotel like Tablet.
Because the fact, nobody is booking a hotel just for beeing in a Hotel and to be at some ramdom place. Everyone is booking a place - for example the place named New York. So they book a Hotel, a place to be privat, to find sleep, to feel safe.
But of course, this is the opposite of a place for maximum communication.
A rethink hotel needs another priority :
Do not make visitors to isolated tourists. Make every visitor to be part of the city.
Open the city for you to be part of and find a lot potential to communicate.
So you don't book necessarily a room, this is rather secondary importance.
You book especially a Native New Yorker (who is a "hotel" employee
( may you say "butler" ) for your best service, a guide, a friend and the open door to communicate, inbetween New York residents of every class.